Terms of Service

By creating an account, accessing, or using the Services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not access or use the Services.

You represent that you have the authority to bind yourself or the entity you represent to these Terms.

To access certain features of the Services, you must create an account. You agree to:

• Provide accurate and complete information.
• Maintain the security of your credentials.
• Be responsible for all activity occurring under your account.
• Promptly notify us of unauthorized access.

We may suspend or terminate accounts that provide false information or violate these Terms.

Account creation requires affirmative acceptance of these Terms and our Privacy Policy through a clickwrap mechanism.

The Company may maintain records including timestamps, IP addresses, account identifiers, and version history of accepted agreements as evidence of consent.

The Company provides software, APIs, voice AI infrastructure, workflow automation, telephony integrations, and related services.

The Company may modify, improve, discontinue, or replace any portion of the Services at any time.

You agree not to use the Services for:

• Illegal activities.
• Fraud, deception, phishing, or impersonation.
• Robocalling in violation of applicable laws.
• Harassment, threats, abuse, or unlawful surveillance.
• Voice cloning without all legally required permissions and consents.
• Collection of personal information without authorization.
• Distribution of malware or malicious code.
• Circumvention of security measures.
• Violation of telecommunications regulations.
• Violation of consumer protection laws.
• Spam or unsolicited communications.

You are solely responsible for ensuring compliance with all applicable laws, including but not limited to TCPA, FTC regulations, FCC regulations, state privacy laws, call recording laws, and international telecommunications requirements.

The Company may suspend or terminate access immediately for violations or suspected violations.

Outputs generated by artificial intelligence may be inaccurate, incomplete, offensive, or unsuitable for specific purposes.

You are solely responsible for reviewing and validating any outputs before use.

The Company does not guarantee the accuracy, reliability, legality, or suitability of AI-generated content.

You are solely responsible for obtaining all legally required notices, disclosures, permissions, and consents before:

• Initiating calls.
• Recording conversations.
• Storing audio.
• Cloning voices.
• Processing personal information.

You represent and warrant that all required consents have been obtained.

Phone numbers, messaging capabilities, and telephony services may be provided through third-party carriers and vendors.

The Company does not guarantee:

• Number availability.
• Carrier acceptance.
• Delivery rates.
• Call completion rates.
• Continuous availability.

Carrier restrictions may change without notice.

You agree to pay all applicable fees. Usage-based charges may be assessed based on:

• Minutes.
• API requests.
• Model usage.
• Storage.
• Telecommunications costs.
• Third-party service fees.

All fees are non-refundable unless otherwise required by law.

Failure to pay may result in suspension or termination.

The Company may require identity verification, business verification, fraud screening, or other compliance procedures before granting access to certain features.

Failure to complete verification may result in restricted access.

You are responsible for safeguarding API credentials. You may not:

• Share credentials with unauthorized parties.
• Resell access without authorization.
• Attempt to bypass rate limits.
• Abuse infrastructure resources.

The Company may implement throttling, rate limits, account restrictions, and security controls at its discretion.

The Services, software, technology, documentation, trademarks, and branding remain the exclusive property of the Company and its licensors.

These Terms grant only a limited, revocable, non-exclusive license to use the Services.

You retain ownership of your Customer Data.

You grant the Company a limited license to process, store, transmit, and use Customer Data as necessary to provide the Services.

The Services may integrate with third-party providers.

The Company is not responsible for third-party products, services, outages, policies, or actions.

Your use of third-party services may be governed by separate agreements.

The Company may suspend or terminate access immediately if:

• Required by law.
• Necessary to protect the platform.
• Fraud or abuse is suspected.
• You violate these Terms.

Termination does not relieve you of payment obligations incurred before termination.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, AND ACCURACY.

THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE OF HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR:

• LOST PROFITS.
• LOST REVENUE.
• LOST BUSINESS OPPORTUNITIES.
• LOSS OF DATA.
• INDIRECT DAMAGES.
• INCIDENTAL DAMAGES.
• CONSEQUENTIAL DAMAGES.
• PUNITIVE DAMAGES.

THE COMPANY'S TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) $100 USD; OR (B) THE AMOUNT PAID BY YOU TO THE COMPANY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, penalties, fines, costs, and expenses, including reasonable attorneys' fees, arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of applicable laws.
• Content or communications transmitted through your account.
• Calls, recordings, voice clones, or messaging activities conducted through the Services.

Any dispute arising from or relating to these Terms shall be resolved through binding arbitration on an individual basis.

You waive any right to:

• Jury trial.
• Class action participation.
• Class arbitration.
• Representative proceedings.

Arbitration shall be conducted in accordance with applicable arbitration rules.

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles.

The Company may modify these Terms at any time.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

CustomWeb AI

• Email: customweb6@gmail.com
• Address: 955 Bidwell Avenue, Sunnyvale, CA
• Website: customweb-ai.vercel.app