Your business never misses a call.
- A-rated security
- Encrypted in transit & at rest
- Secure Stripe payments
- No subscription — cancel anytime
How it works
From first ring to follow-up
Set up once. Your AI runs every call — no training, no ramp time, no bad days.
01
Customer calls your number
Your Twilio phone number rings. Doesn't matter if it's 2 AM on a Sunday — the AI is always on.
02
AI picks up in under 500ms
It understands what the caller wants, works out the right answer, and replies in a natural voice — speech starts in about a second, so it feels like a real conversation.
03
Handles the full conversation
Books appointments, answers FAQs, collects information, or transfers to a human — whatever the caller needs.
04
You review everything
Full call transcripts, recordings, and analytics are waiting in your dashboard. Nothing falls through the cracks.
Built for your industry
Your phone is costing you customers. See exactly how CustomWeb fixes that for businesses like yours.
Platform features
Everything you need to automate calls
A complete AI voice platform built for businesses that can't afford to miss a call.
Realtime Voice AI
Instant pickup, then real-time replies the moment a caller stops talking — so no one waits on hold and no one feels like they're talking to a machine.
Appointment Booking
Sync instantly with your existing calendar. The AI books, reschedules, and confirms — no double-booking, no back-and-forth.
Smart Call Transfers
When a caller needs a human, the AI hands off seamlessly — with full context, no awkward hold music, no dropped calls.
Multilingual Support
Speak to callers in English, Spanish, French, German, or Mandarin — pick the language per agent for STT, the LLM, and the voice.
Custom Knowledge Base
Train your assistant on your FAQs, products, pricing, and brand voice. It knows your business as well as you do.
Analytics Dashboard
Live call volumes, resolution rates, customer satisfaction scores, and per-assistant performance — all in one view.
Pricing
Simple, usage-based pricing
A flat orchestration fee per minute and per message. Everything else at cost. No subscriptions.
Pay as you go
Only pay for what you use
No subscription. No seat fees. Agents are unlimited.
$0.03 / min
orchestration fee
$0.003 / message
orchestration fee
Everything else is billed at cost from your token wallet — you only add the flat orchestration fee above. No markup, no per-model math.
- AI model usage — at cost
- Speech-to-text — at cost
- Text-to-speech — at cost
- Telephony minutes — at cost
- Workflow execution — at cost
- Unlimited AI agents
- 1 phone number included (for testing)
Top up your wallet anytime
1 token = $1 of usage. Buy at cost — purchased tokens never expire.
25
tokens · $25
100
tokens · $100
500
tokens · $500
FAQ
Commonly asked questions
Everything about tokens, pricing, and what your agent can do.
What is a token?
Your usage credit: 1 token = $1 of usage. Calls, website chats, and texts all draw from the same wallet, and every interaction stores its exact cost breakdown so you can see what each conversation cost in your dashboard.
How much does pay-as-you-go cost?
There's no monthly fee. Tokens are $1.00 each and usage is billed at the provider's real cost — no markup. A small orchestration fee of $0.03 per voice-minute / $0.003 per message covers call routing, the real-time runtime, logs, and analytics.
Do I need a credit card to try it?
No. Every new account starts with $1 in free credits — enough to explore the platform and make a few test calls. Add tokens when you're ready to go live.
How many agents and phone numbers do I get?
Unlimited AI agents on every account — build as many as you want. Each account includes one phone number for testing, and you can add more anytime; you just pay the telephony usage for calls.
Which channels can one agent handle?
Phone calls, your website's chat widget, and SMS. It's one agent with one knowledge base and one wallet across every channel — teach it something once and it answers everywhere.
Can the agent actually book appointments?
Yes. Connect Google Calendar, Microsoft Outlook, or Apple Calendar, and the agent checks live availability and creates the event while the caller is still on the line.
Is my data secure?
Yes. All traffic runs over encrypted HTTPS and your data is encrypted at rest. Our HTTP security is independently rated A on securityheaders.com, and every provider we rely on is listed publicly on our sub-processors page — see the Security page for the full breakdown.
Do you train AI on my calls or data?
We don't train our own models on your data. Where our AI providers offer a no-training / opt-out setting, we enable it by default — you can see the status per provider on our sub-processors page. Bring your own provider keys and those settings stay entirely under your control.
Can I cancel anytime?
Yes. There's no subscription and no contract — you pay only for the usage you consume, and you can stop whenever you want.
Who's behind CustomWeb Agents?
CustomWeb Agents is built and operated by CustomWeb AI. Have a question or need help? Email hello@customweb.ai and a real person will get back to you.
Still have a question? Read the docs — or just ask the chat agent in the corner; it runs on this platform.