Privacy Policy

A. Account Information

When you create an account, we may collect:

• Name
• Email address
• Phone number
• Business name
• Billing information
• Account credentials
• User profile information

B. Usage Information

We automatically collect information about your use of the Services, including:

• IP address
• Browser type
• Operating system
• Device identifiers
• Session information
• API requests
• Feature usage
• Login activity
• Error logs
• Performance metrics

C. Voice, Audio, and Communication Data

Depending on how you use the Services, we may process:

• Phone call recordings
• Audio streams
• Voice samples
• AI-generated speech
• Voicemail recordings
• Call metadata
• SMS or messaging content
• Communication logs

D. AI Processing Data

Our Services may process:

• Prompts
• Knowledge base content
• Agent instructions
• Workflow configurations
• Generated outputs
• AI responses
• User feedback

E. Payment Information

Payments may be processed through third-party payment providers. We may receive:

• Billing contact information
• Transaction history
• Subscription information
• Invoice records

We do not store full payment card numbers.

F. Verification Information

Where required for fraud prevention, compliance, or telecommunications regulations, we may collect:

• Government-issued identification
• Business verification information
• Tax documentation
• Identity verification results

We use information to:

• Provide and operate the Services
• Authenticate users
• Process transactions
• Create and manage accounts
• Deliver AI and telephony functionality
• Improve system performance
• Monitor reliability and security
• Detect fraud and abuse
• Comply with legal obligations
• Provide customer support
• Develop new features
• Enforce our Terms of Service

Our platform uses artificial intelligence models and automated systems.

Information submitted through the Services may be processed by AI systems to:

• Generate responses
• Conduct speech recognition
• Generate speech synthesis
• Analyze conversations
• Improve workflows
• Support customer-requested functionality

AI-generated outputs may be inaccurate, incomplete, or inappropriate and should be independently reviewed.

When voice services are used:

• Calls may be recorded, transcribed, analyzed, summarized, or processed.
• Recordings may be temporarily stored to provide requested functionality.
• Call metadata may be retained for operational, security, billing, and compliance purposes.

Users are solely responsible for obtaining any legally required disclosures, notices, and recording consents before using call recording features.

If voice cloning, voice replication, or custom voice generation features are used:

• Users represent that they have all necessary rights and permissions.
• Users are responsible for obtaining any required consent.
• The Company may suspend access to voice cloning features for suspected misuse.

We do not independently verify ownership rights to submitted voice samples.

We use cookies, pixels, local storage, and similar technologies to:

• Maintain sessions
• Authenticate users
• Improve website functionality
• Analyze traffic
• Understand platform usage
• Detect fraud and abuse

You may adjust browser settings to disable cookies, although some Services may not function properly.

We do not sell personal information. We may share information with:

Service Providers

Including:

• Cloud hosting providers
• Telecommunications providers
• AI model providers
• Infrastructure vendors
• Analytics providers
• Customer support vendors
• Payment processors

Legal Requirements

We may disclose information when necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect users
• Protect the Company
• Investigate fraud or abuse

Business Transactions

Information may be transferred in connection with:

• Mergers
• Acquisitions
• Financing events
• Asset sales
• Corporate reorganizations

We retain information only as long as reasonably necessary for:

• Service delivery
• Security
• Legal compliance
• Billing
• Dispute resolution
• Platform operations

Retention periods may vary based on data type, customer settings, and legal requirements.

We may anonymize or delete information when no longer required.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information. Security measures may include:

• Encryption in transit
• Access controls
• Monitoring systems
• Authentication mechanisms
• Security logging

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Information may be processed and stored in countries different from your own.

By using the Services, you consent to the transfer, storage, and processing of information in jurisdictions where privacy laws may differ from those in your location.

Depending on applicable law, you may have rights to:

• Access personal information
• Correct inaccurate information
• Delete information
• Restrict processing
• Object to processing
• Export certain information
• Withdraw consent where applicable

Requests may be submitted using the contact information below. We may verify your identity before processing requests.

California residents may have rights under applicable California privacy laws, including rights to:

• Know what personal information is collected
• Request deletion
• Request correction
• Access specific information
• Exercise rights without discrimination

We do not sell personal information.

The Services are not directed to individuals under 18 years of age.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected, we may delete such information.

The Services may contain links to third-party websites, products, or services.

We are not responsible for the privacy practices, security, or content of third-party services.

Users are solely responsible for ensuring that their use of:

• Voice calls
• SMS messages
• Call recordings
• AI-generated communications
• Voice cloning

complies with all applicable laws and regulations.

The Company does not provide legal advice regarding telecommunications compliance.

We may update this Privacy Policy periodically.

Updated versions will be posted on our website with a revised "Last Updated" date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

CustomWeb AI

• Email: customweb6@gmail.com
• Address: 955 Bidwell Avenue, Sunnyvale, CA
• Website: customweb-ai.vercel.app