Your usage credit: 1 token = $1 of usage. Calls, website chats, and texts all draw from the same wallet, and every interaction stores its exact cost breakdown so you can see what each conversation cost in your dashboard.

There's no monthly fee. Tokens are $1.00 each and usage is billed at the provider's real cost — no markup. A small orchestration fee of $0.03 per voice-minute / $0.003 per message covers call routing, the real-time runtime, logs, and analytics.

No. Every new account starts with $1 in free credits — enough to explore the platform and make a few test calls. Add tokens when you're ready to go live.

Unlimited AI agents on every account — build as many as you want. Each account includes one phone number for testing, and you can add more anytime; you just pay the telephony usage for calls.

Phone calls, your website's chat widget, and SMS. It's one agent with one knowledge base and one wallet across every channel — teach it something once and it answers everywhere.

Yes. Connect Google Calendar, Microsoft Outlook, or Apple Calendar, and the agent checks live availability and creates the event while the caller is still on the line.

Yes. All traffic runs over encrypted HTTPS and your data is encrypted at rest. Our HTTP security is independently rated A on securityheaders.com, and every provider we rely on is listed publicly on our sub-processors page — see the Security page for the full breakdown.

We don't train our own models on your data. Where our AI providers offer a no-training / opt-out setting, we enable it by default — you can see the status per provider on our sub-processors page. Bring your own provider keys and those settings stay entirely under your control.

Yes. There's no subscription and no contract — you pay only for the usage you consume, and you can stop whenever you want.

CustomWeb Agents is built and operated by CustomWeb AI. Have a question or need help? Email hello@customweb.ai and a real person will get back to you.