The short version
Deepgram is a leading speech-to-text API and now offers a Voice Agent API. It's developer-first — ideal when you want low-latency transcription and to assemble the rest yourself.
How they compare
| CustomWeb | Deepgram | |
|---|---|---|
| Scope | Full agent platform across phone, web chat, and SMS | Transcription + voice-agent API |
| Build experience | No-code builder + REST API | API / developer-first |
| Pricing model | Pay-as-you-go, no subscription | Usage-based API pricing |
| Transcription | Uses Deepgram for transcription (and others) | Its own STT engine |
| Calendar booking built in | Yes — Google, Outlook, Apple | Build it yourself |
| White-label / reseller | Built-in — your brand, your pricing, client portal | Not a focus |
Comparison reflects each platform's public positioning as of 2026 — check vendor sites for current details.
Features compared
| CustomWeb | Deepgram | |
|---|---|---|
| Phone (voice) | ||
| Free phone number | Bring your own | |
| Web chat | ||
| SMS / text | ||
| No-code builder | ||
| Calendar booking built in | ||
| White-label / reseller |
Pricing compared
CustomWeb
- Entry price
- $0.03 / min voice · $0.003 / msg chat & SMS — provider usage at cost
- Subscription
- None — pay as you go
- Free to start
- $1 in free credits + a phone number, no card
One flat orchestration fee; LLM, voice, and telephony pass through at provider cost. Every account includes one phone number for testing.
Deepgram
- Entry price
- $0.075 / min (STT + LLM + TTS bundle); from $0.05 / min BYO
- Subscription
- None — usage-based
- Free to start
- $200 in free credits
Developer API priced per minute; you build the rest of the agent.
Competitor pricing is each vendor's published rate as of June 2026 (or "contact sales" where none is listed) — check their site for current pricing. CustomWeb's rates are fixed and shown in full.
Why teams pick CustomWeb
Their transcription, our platform
CustomWeb transcribes with Deepgram under the hood and adds the full agent: phone/chat/SMS, knowledge base, booking, and billing.
No code required
Build in the no-code builder; the REST API is there when you want it, not a prerequisite.
Batteries included
Telephony, booking, analytics, and billing are built in — not pieces you assemble around an API.
Who each is best for
CustomWeb is best for
Businesses that want a complete, no-code agent across phone, chat, and SMS rather than building one on a transcription API.
Deepgram is best for
Engineering teams that want a low-latency transcription / voice-agent API and will build the platform themselves.