The short version
PolyAI builds enterprise-grade voice assistants for large contact centers, typically delivered as a custom, professionally-managed engagement.
How they compare
| CustomWeb | PolyAI | |
|---|---|---|
| Channels | Phone + web chat + SMS — one agent, one knowledge base | Voice (contact center) |
| Delivery | Self-serve — build it yourself in minutes | Custom / professionally delivered |
| Pricing model | Pay-as-you-go, no subscription | Enterprise / custom |
| Free to start | $1 in credits, no card required | Sales-gated |
| Time to launch | Minutes | Project-based |
| White-label / reseller | Built-in — your brand, your pricing, client portal | Enterprise / custom |
Comparison reflects each platform's public positioning as of 2026 — check vendor sites for current details.
Features compared
| CustomWeb | PolyAI | |
|---|---|---|
| Phone (voice) | ||
| Free phone number | — | |
| Web chat | ||
| SMS / text | ||
| No-code builder | ||
| Calendar booking built in | — | |
| White-label / reseller |
Pricing compared
CustomWeb
- Entry price
- $0.03 / min voice · $0.003 / msg chat & SMS — provider usage at cost
- Subscription
- None — pay as you go
- Free to start
- $1 in free credits + a phone number, no card
One flat orchestration fee; LLM, voice, and telephony pass through at provider cost. Every account includes one phone number for testing.
PolyAI
- Entry price
- Not publicly listed — contact sales
- Subscription
- Enterprise annual contract
- Free to start
- None — contact sales
Custom enterprise pricing; no self-serve option.
Competitor pricing is each vendor's published rate as of June 2026 (or "contact sales" where none is listed) — check their site for current pricing. CustomWeb's rates are fixed and shown in full.
Why teams pick CustomWeb
Live in minutes, not a project
Build and launch yourself — no statement of work, no implementation timeline.
One agent, every channel
Phone, website chat, and SMS share one knowledge base and one wallet.
Transparent pay-as-you-go
No enterprise contract — a flat orchestration fee per minute and message, provider usage at cost.
Who each is best for
CustomWeb is best for
Businesses that want a contact-style agent live quickly, self-serve, without an enterprise engagement.
PolyAI is best for
Large enterprises wanting a bespoke, professionally-delivered contact-center voice assistant.