The short version
Voiceflow is a collaborative design-and-build platform for conversational agents (chat and voice), popular with teams that want a visual canvas and workflow tooling.
How they compare
| CustomWeb | Voiceflow | |
|---|---|---|
| Channels | Phone + web chat + SMS — live, hosted | Chat + voice design platform |
| Telephony | Built-in — real phone numbers + live calls | Bring your own / integrate |
| Pricing model | Pay-as-you-go, no subscription | Subscription tiers |
| Free to start | $1 in credits, no card required | Free tier (limited) |
| Calendar booking built in | Yes — Google, Outlook, Apple | Build / integrate |
| White-label / reseller | Built-in — your brand, your pricing, client portal | Higher tiers |
Comparison reflects each platform's public positioning as of 2026 — check vendor sites for current details.
Features compared
| CustomWeb | Voiceflow | |
|---|---|---|
| Phone (voice) | Integrate | |
| Free phone number | Bring your own | |
| Web chat | ||
| SMS / text | — | |
| No-code builder | ||
| Calendar booking built in | ||
| White-label / reseller | Higher tiers |
Pricing compared
CustomWeb
- Entry price
- $0.03 / min voice · $0.003 / msg chat & SMS — provider usage at cost
- Subscription
- None — pay as you go
- Free to start
- $1 in free credits + a phone number, no card
One flat orchestration fee; LLM, voice, and telephony pass through at provider cost. Every account includes one phone number for testing.
Voiceflow
- Entry price
- Credit-based — no published $/min
- Subscription
- Yes — from $60/mo per editor
- Free to start
- Free Sandbox plan
Priced in credits per editor; telephony is a separate add-on.
Competitor pricing is each vendor's published rate as of June 2026 (or "contact sales" where none is listed) — check their site for current pricing. CustomWeb's rates are fixed and shown in full.
Why teams pick CustomWeb
Hosted, not just designed
We run the real-time phone, chat, and SMS infrastructure — you don't deploy and maintain it.
Telephony included
Real phone numbers and live calls are built in, not a separate integration.
No subscription
Pay only for what you use; a flat orchestration fee per minute and message.
Who each is best for
CustomWeb is best for
Teams that want a live, hosted agent across phone, chat, and SMS without standing up the infrastructure.
Voiceflow is best for
Teams that want a collaborative visual design canvas and will deploy across their own channels.