Data Retention & Privacy

Control how long call data is kept and set platform-wide privacy defaults.

Where to find it

Dashboard → Settings → Privacy & data card → Data retention & privacy toggle at the top.

What the toggle does

Turning the toggle on sets the platform into data-minimization mode:

  • New agents default to not storing transcripts or recordings.
  • Recording retention is automatically set to 0 (recordings are never stored).
Important · Enabling this toggle does not retroactively delete existing transcripts or recordings. Use the data deletion request in Settings → Privacy & data to remove historical data.

Recording retention slider

Also in the Privacy & data card, the recording retention slider sets how many days recordings are kept before being automatically purged (0 = never store, 1–365 = keep for that many days). This runs independently of the main toggle — set it even if you leave the toggle off.