Outbound Call Campaigns

Dial a list of contacts with an AI agent — now or on a schedule.

What it does

Outbound Campaigns let you upload a CSV of contacts and have an AI agent automatically call each one. You pick the agent, the number to call from, and a schedule (launch now or at a specific time). The feature is gated: enable it under Settings → Features → Outbound call campaigns.

Where to find it

Dashboard sidebar → Outbound (under Channels). You can also reach it directly at /dashboard/campaigns.

Setting up a campaign

  1. Go to Outbound → New Campaign.
  2. Name the campaign and select the agent that will make the calls.
  3. Select the phone number to call from.
  4. Upload a CSV of contacts (name, phone number columns required).
  5. Choose to launch immediately or schedule for a future time.
  6. Launch — the platform dials each contact in sequence.
Important · Only call people who have opted in to receive calls. Regulations (TCPA, GDPR) impose strict rules on unsolicited outbound calls — verify compliance before launching.

SMS / Text campaigns

In addition to call campaigns, you can run outbound text (SMS) campaigns — send a message to a list of contacts over SMS.

  1. Go to Outbound → New Campaign.
  2. Select Text as the channel type.
  3. Choose an SMS-enabled phone number to send from.
  4. Upload your contact CSV and compose the message.
  5. Launch immediately or schedule for later.
  • Messages are limited to 160 characters per SMS segment. Longer messages are split into multiple segments and billed accordingly.
  • An opt-out footer (e.g. "Reply STOP to unsubscribe") is automatically appended to every outbound text.
  • The sending number must have SMS capability enabled.
Important · Only message people who have opted in to receive texts. TCPA, GDPR, and carrier rules impose strict requirements on unsolicited texts — verify compliance before launching.

Tracking progress

Each campaign shows a live progress view: contacts attempted, connected, failed, and the per-contact outcome. Individual call and message logs appear in Logs with the campaign tagged.